September 24, 2018

Terms & Conditions


  1. General Points
  2. Online Ordering Process
  3. Prices and Delivery Charges
  4. Payment
  5. Products
  6. Returns
  7. Consumer Complaints
  8. Warranties and liabilities
  9. Force Majeure
  10. Your account
  11. Limitations
  12. Final Provision
  1. General Points

These general points, terms and conditions of business apply to all orders and deliveries between The Naughty Dog Company and its customers at ‘pop up shops’, via the online shop and via social media: Facebook: The Naughty Dog Company Instagram: thenaughtydogcompany

In these conditions “goods” means all goods sold by us to you, “we/us/our/The Naughty Dog Company ” means The Naughty Dog Company, and “you/your” means the person, company and or individual director(s) or any other legal entity purchasing the goods.

All items and products for sale on our website are not for human consumption and must be kept out of sight and reach of children.

  1. Online Ordering Process

The Naughty Dog Company official website offers chews and treats for domestic pets. By clicking on the product images or product descriptions, the customer directs to the product features (e.g. details regarding the product size or ingredients). The product is then selected and placed in the basket by inserting the quantity desired and clicking on the ‘basket’ or ‘view basket’ button.

By clicking on the ‘view basket’ or ‘basket’ button on the website, the customer can review, change add or remove the products in the basket.

Once happy with their products the customer can then continue via the ‘proceed to checkout’ button or pay by PayPal button. By clicking on the ‘proceed to checkout’ button, the customer reaches the order stage where the customer has admission to view an overview of the order with details of the price including VAT and details of the delivery service and costs. Customers can then either pay using their PayPal account details or registered customers can enter their user names and passwords here to automatically use the customers saved information (In line with GDPR) for the order. Otherwise, the customer can register as a new customer or continue the purchase without setting up a customer account, where the customer must enter their address and invoice information.

Finally, by the customer clicking the ‘pay now’ they have completed their purchase. This means a binding offer has been made.

We reserve the right to suspend delivery in the event that circumstances arise which, in our view, oblige us to do so, or in the event that our accounts are not paid to terms.

We reserve the right to reduce or cancel orders in the event of your insolvency, our inability through shortage of stock or for any other reason to execute delivery wholly or in part and to make reasonable alterations to products and/or packaging as circumstances may demand.

We will not be liable for costs, damages, losses, or expenses of any nature resulting from part delivery, suspension of delivery, reduction or cancellation of orders.

  1. Prices and Delivery Charges

All prices on the website include statutory VAT and exclude shipping costs. We do not sell to businesses via the website and therefore we do not issue VAT receipts, nor do we refund the VAT.

If you have been charged an incorrect price we reserve the right to rectify our invoice provided that any claim in respect of incorrect prices is brought to our attention in writing no later than 3 working days from the date of the delivery.

All of the prices are subject to alteration without notice.

VAT will be charged at the rate prevailing at the tax point date.

All delivery dates quoted or agreed by us are estimates and are not of the essence of the contract between us.

All goods should be examined upon delivery at case level prior to being signed for and must be signed for upon delivery/collection. You are expected to keep proof of purchase.

In the event of non-arrival of the goods or if you learn that they have been lost or destroyed in transit, notice from you of this must be received in 3 working days of expected delivery date via email to

In the event that subsequent to the above you discover any further damaged goods, goods that appear to have been tampered with, short or incorrect delivery, you must notify us by email to within three working days of the delivery, setting out full details of damage, apparent tampering, short or incorrect delivery, by way of product description. If notification is not received within three working days of the delivery then the goods shall be deemed to have been delivered and accepted.

The Naughty Dog Company delivers orders from a minimum order value of £10.00 (excluding delivery charges). All other orders will incur a delivery charge of £3.99 if under 5kg, and any orders over 5kg will be charged extra. This delivery charge applies to deliveries to postcodes in the UK only. We are currently unable to deliver outside of the UK.

In order to fulfil orders we need to pass on the customer address to the delivery company authorised to delivering the goods. This forms part of the contract with The Naughty Dog Company. The customer does not have the right to object.

  1. Payment

Payment for products is to be made by via PayPal by Visa, MasterCard, & Visa or Maestro debit card. We do not and cannot accept payment sent in the form of cash or cheques and are not responsible for loss.

PayPal is an online account-based system that allows customers with an email address to send and receive payments using their credit card or bank account. The Naughty Dog Company uses PayPal to allow customers to pay safely, easily and quickly. During the ordering process, you can also open up a PayPal account.

  1. Products

Our delicious naughty dog treats are dehydrated from raw meat and are not cooked and therefore we advise that you take the necessary precautions when handling.

Not suitable for animals with any meat allergies. All ingredients are in the description of the products and it is the customers responsibly to check before purchasing.

All images of products are for illustration purposes only and products may vary, as all products are subject to vary; however The Naughty Dog Company assures quality with all products.

Delivery times may vary to ensure that products are made fresh, with Deli Dog Box or Build Your Own Box orders as a priority.

No more than 5 packs of dehydrated treats per order.

All products are not suitable for puppies under 4 months. Leave dogs unattended at your own risk. We recommend that no dogs are left unsupervised with any products from The Naughty Dog Company and will not accept liability for any damage caused.

  1. Returns

The Naughty Dog Company is committed to giving you the best possible products, prices and service.

Unfortunately, The Naughty Dog dehydrated treats are not refundable as they are perishable.

Should any product brought from be found to be faulty, damaged in transit, or differing from the description given on the website then we will be pleased to arrange to either refund or replace the product at the discretion of the customer. All returns must be notified to The Naughty Dog Company within 3 working days of delivery of the order.

The customer may not return if the product is no longer wanted or appreciated by their pet. The customer may also not return the product if they have been opened or tampered with.

In cases where the customer is either unable or unwilling to arrange return carriage after purchasing a product, we reserve the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

We will not refund the cost of delivery in any circumstance.

This does not affect your statutory rights as a consumer.

  1. Consumer Complaints

Any consumer complaint concerning any of our goods must be referred directly to us and we will deal with it via the contact us section of our website

We will not accept responsibility for any payment made by you to a consumer in settlement of any such claim.

  1. Warranties and Liabilities

Nothing in these conditions shall affect our implied undertakings given to you under section 12 of the Sale of Goods Act 1979 or your statutory rights under the Agriculture Act 1970 (as amended).

Nothing in these conditions shall exclude or limit our liability for death to human beings or personal injuries resulting from our negligence. Nothing in these conditions shall exclude or limit any liability we may have under the Consumer Protection Act 1987

Our liability to you under or in any way related to the sale and purchase of goods or otherwise whether involving our negligence or not shall only extend to giving an appropriate credit for a repayment of the price paid by you for defective goods

  1. Force Majeure

Notwithstanding any other condition we shall have no liability whatsoever under or in any way related to the sale and purchase of the goods or otherwise (whether in contract, delict (including without limitation negligence) or by way of statutory duty) for any failure to fulfill any obligation hereunder if and to the extent that such fulfillment is prevented by circumstances beyond our reasonable control.

  1. Your Account

If you use the Website, you are responsible for (1) maintaining the confidentiality of your account and your password and (2) restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner.

You must ensure that the details provided by you on registration at the Website or at any time are correct and complete.

On the Website, we sell products for purchase only by people aged 18 or over. People aged under 18 may use the Website only with the involvement and supervision of a parent or guardian. The parent or guardian is required to accept these Terms and Conditions and place any orders for the person aged below 18. By using the Website you agree you are aged 18 or over.

Your access to the Website may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the service as soon as we reasonably can.

From time to time, we (or selected third parties) may include competitions, promotions, vouchers or other offers on the Website. Each such offer and or voucher shall be subject to its own express terms, however, each offer or promotion will be subject to availability at all times. Your statutory rights are not affected.

  1. Limitations

You may not use the Website for: Transmitting any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; Transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or codes of practice; Gaining unauthorised access to other computer systems; Interfering with any other person’s use or enjoyment of the Website; Breaching any laws concerning the use of public telecommunications networks; Interfering or disrupting networks or websites connected to the Website; or Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

You fully indemnify us against any and/or all losses, liabilities, costs and/or expenses reasonably suffered or incurred by us, any and/or all damages awarded against us under any judgment by a court of competent jurisdiction and any and/or all settlements and sums paid by us as a result of any settlement reasonably agreed by us arising out of or in connection with: Any claim by any third party that the use of the Website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; Any claim by any third party that the use of the Website by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and/or Any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Website by you.

  1. Final Provision

If any provision of these Points, Terms and Conditions are or become invalid or unenforceable, the authority or enforceability of the other provisions of these Points, Terms and Conditions shall not be affected.